Support Desk Services

Phone: 800-934-2100

Hours: 6:00am-5:00pm weekdays (Monday thru Friday)

            6:00am-3:00pm weekends (Saturday and Sunday)

Using remote tools and telephone assistance we support the following products:

q       Ulink pricing application

o       PC Connect pricing and tag files to POS

o       Data Transfer pricing and tag files from POS

o       Price Verifier to verify POS prices

o       Uprint Designer for custom tags

o       Printing tags and printer setup/configuration

o       Sending data to/from Unified

q       Interactive Ordering System (IOS) application (24hr support available)

o       Hand-held ordering machines

o       Tag printers

o       Receiving new item files

o       Transmitting order files

q       ReadyPay® electronic payment services (24hr support available)

o       Broken equipment, such as credit card terminals

o       Software application issues and reconfiguration

o       SCAN check authorization systems

o       Payment transaction lookup

q       Telxon hand-held ordering machines (Pacific Northwest)

q       Memberlink services web portal (and DSD data)

q       Network services such as Internet and Email

q       And more!

Remote support tools require an available connection, such as dialup modem or broadband network, and installed remote access software.